(ISC)2 Certified in Cybersecurity Practice Exam

Which component of an incident response plan helps in communication during incidents?

1. Prioritization of Incidents

2. Training Exercises

3. Communication with Other Groups

4. Incident Documentation

The correct answer is: Communication with Other Groups

The component of an incident response plan that aids in communication during incidents focuses on ensuring that appropriate channels and protocols are established for effectively disseminating information. Having a dedicated communication strategy is crucial during incidents, as it ensures that all stakeholders—ranging from technical teams to management and external parties—are informed about the nature and scope of the incident, as well as any required actions. Effective communication helps in coordinating responses, reducing confusion, and maintaining trust with affected parties, such as customers or regulatory bodies. In this context, communication with other groups facilitates collaboration and the sharing of critical information, ultimately contributing to a more efficient and cohesive incident response. While aspects like prioritization of incidents, training exercises, and incident documentation are essential for a comprehensive incident response plan, they do not directly address the mechanisms and strategies for effective communication during an incident itself. Instead, they support the overall framework, demonstrating why the focus on communication is vital in managing incidents successfully.