(ISC)2 Certified in Cybersecurity Practice Exam

What is the term for the document that outlines specific performance requirements a customer expects from a vendor?

1. DLR

2. Contract

3. SLR

4. NDA

The correct answer is: SLR

The correct answer is the Service Level Requirement (SLR). An SLR is a crucial document in vendor relations that explicitly details the specific performance standards and expectations a customer has for the services provided by a vendor. It serves as a clear guideline, ensuring that both parties understand what is expected in terms of service delivery, quality, response times, and other performance metrics. SLRs are typically part of larger agreements and can be used to measure the vendor's performance against the customer's expectations. By defining these requirements, it helps facilitate accountability and ensures that both the customer and vendor are aligned on the goals and standards for the services being rendered. In contrast, other options like DLR, Contract, and NDA serve different purposes. A DLR, or Delivery Level Requirement, usually focuses more on the logistics of service delivery rather than performance metrics. A Contract is a broader legal document that encompasses rights, responsibilities, and obligations of both parties but doesn’t specifically outline performance expectations in detail like an SLR does. An NDA, or Non-Disclosure Agreement, is primarily concerned with the confidentiality of information shared between parties and has no relation to performance requirements. Understanding these distinctions clarifies why SLR is the most appropriate term in this context.