(ISC)2 Certified in Cybersecurity Practice Exam

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What is the term for the percentage of service to restore after an incident?

Recovery Point Objective
Recovery Service Level
Service Restoration Rate
Return on Repair

The correct answer is: Recovery Service Level

The correct term for the percentage of service to restore after an incident is often referred to as the Recovery Service Level. This concept encompasses the agreed-upon criteria for restoring services after a disruption has occurred, emphasizing the level of service that must be achieved to meet business needs and ensure operational continuity. Defining a Recovery Service Level is critical in incident management and disaster recovery planning, as it helps organizations set expectations regarding service restoration timeframes and levels of operational capacity after an incident. The higher the service level, the more robust the recovery strategy needs to be, which may involve additional resources, planning, and investment. In contrast, other terms like Recovery Point Objective relate more specifically to data preservation and timeframes concerning data backups rather than the overall service restoration. Service Restoration Rate and Return on Repair do not widely reflect the standard terminology used in incident response and recovery frameworks, making Recovery Service Level the most fitting choice for indicating the percentage of service to be restored.