(ISC)2 Certified in Cybersecurity Practice Exam

What is the first stage of change management where a stakeholder seeks a change?

1. Request for change (RFC)

2. Change Proposal

3. Change Initiation

4. Change Assessment

The correct answer is: Request for change (RFC)

The first stage of change management is when a stakeholder identifies the need for a change and formally communicates this need, which is referred to as a Request for Change (RFC). This stage is crucial as it initiates the change process and serves as the basis for further evaluation and planning. When a stakeholder submits an RFC, they typically provide details about the desired change, the reasons behind it, and any relevant impact assessments. This formal request is essential for documenting the need for change and ensuring that all relevant parties are aware of the proposed modifications to processes, systems, or policies. In contrast, a change proposal generally comes after the RFC has been reviewed and is often developed to outline how the requested change will be implemented. Change initiation refers more broadly to the entire process of considering a change rather than the initial request. Finally, change assessment occurs after an RFC is processed and focuses on evaluating the implications of the proposed change, including risks and resource requirements. Thus, the Request for Change marks the critical starting point in the change management cycle.