(ISC)2 Certified in Cybersecurity Practice Exam

What incident response plan aspect deals primarily with communication during a crisis?

1. Team Coordination

2. Public Relations Management

3. Crisis Communication Plan

4. Resource Allocation

The correct answer is: Crisis Communication Plan

The aspect of an incident response plan that specifically focuses on communication during a crisis is the Crisis Communication Plan. This component is critical because timely and effective communication can significantly influence the outcome of an incident. It ensures that accurate information is disseminated to all stakeholders, including employees, clients, and the media, which helps to manage the overall perception of the incident. A well-outlined Crisis Communication Plan addresses the protocols for both internal and external communications, specifies key messaging, and designates spokespeople. It aims to reduce misinformation and maintain organizational credibility during a time of uncertainty. This plan includes prepared statements and responses to anticipated questions, which helps ensure that the organization speaks with one voice. In contrast, elements such as Team Coordination and Resource Allocation focus more on the internal mechanics of responding to the incident and managing the resources involved rather than communications with outside parties. Public Relations Management, while related, encompasses a broader approach that may include promotion and media relations outside of crisis situations, rather than specifically addressing the urgent communication needs during a crisis.